Our Privacy Policy

Who We Are
Our website address is: https://gnawnpaw.com.

Effective Date: 11 Oct 2024

1. Information We Collect

We collect different types of information, including:

  • Personal Information: Name, email address, contact number, birth date (optional), shipping address, payment details.
  • Browsing Information: IP address, browser type, device type, pages visited, and how you interact with our site.
  • Order Information: When you make a purchase, we collect details like your order history and payment method.
  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent to help with spam detection.

In addition to personal and browsing information, we use third-party services to collect data, including:

  • Google Analytics: We use Google Analytics to track and analyse user interactions on our site. This helps us understand website performance and improve user experience. For more details, you can review Google’s Privacy Policy.
  • Ninja Forms: Our contact forms are powered by Ninja Forms. When you submit a form, your personal information (name, email, etc.) is securely collected and stored to respond to your inquiries. You can view Ninja Forms’ Privacy Policy.
  • AutomateWoo: We use AutomateWoo for managing memberships and abandoned cart notifications. This service helps us send reminders and follow-up emails to assist with the checkout process or membership benefits. For more details, please refer to AutomateWoo by Automattic’s Privacy Policy.

2. Why We Collect Your Information

We collect and use your personal information for the following purposes:

  • Order Fulfillment: To process and deliver your orders.
  • Improving Services: To understand how you interact with our website and improve your shopping experience.
  • Marketing and Communication: To send you relevant updates, offers, and promotions (with your consent).
  • Customer Support: To respond to inquiries and provide assistance.

3. How We Obtain Your Information

We collect your information through various means, including:

  • Account Registration: When you sign up for an account, we collect personal details like your name, email address, and contact number.
  • Order Processing: When you place an order, we collect shipping and payment details to fulfil the transaction.
  • Forms and Cookies: We collect data when you fill out forms, leave comments, or interact with embedded content on the site.
  • Cookies and Tracking Technologies: When you browse our website, we collect information through cookies and similar technologies to improve user experience.
  • WhatsApp and Chat: When you click on WhatsApp to chat with us or use any chat feature on our site, we collect your contact details and any information you provide during the conversation to assist with customer support or inquiries.

4. Who We Share Your Data With

We may share your information with trusted third parties to facilitate our services, including:

  • Payment Gateways:
    • Stripe: We use Stripe for secure online payment processing. When you make a payment, Stripe collects and processes your payment information (e.g., credit card details) to complete the transaction. For more information, please refer to Stripe’s Privacy Policy and Cookie Policy.
    • PayNow (Singapore): For payments made via PayNow, we may collect your contact number and transaction details to facilitate the payment process. All PayNow transactions are conducted securely through your bank. For more details, please refer to your bank’s privacy policy.
  • Shipping Companies: Shipping Companies: We engage different courier services based on real-time arrangements to ensure efficient delivery of your orders. You may check the respective courier’s privacy policy after your shipment is confirmed for more information on how they handle your data.
  • Marketing Platforms: With your consent, we may share your information with marketing platforms to send you promotional emails and updates. Please refer to their respective privacy policies for further details.
  • Third-Party Plugins: We utilise third-party plugins such as Google Analytics, Ninja Forms, and AutomateWoo by Automattic to enhance site functionality, track user interactions, manage forms, and send email reminders. You can review their privacy and cookie policies at the following links:

5. How We Protect Your Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect your information from unauthorised access, use, alteration, or disclosure. This includes the use of encryption, firewalls, and secure servers.

6. Your Rights

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. Cookies

Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our site.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@gnawnpaw.com or through the contact form on our website.


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